FAQs

How is the P&P rate calculated for my order?

Boy reading a book The P&P rates for your order follows a tiered structure, from $5 for A5 parcels to $14.40 for A3 parcels, based on the size of the largest book in your order. You can order as many books as you like in one order and the P&P is capped at the rate for the largest book. Rural deliveries are determined by your postcode and cost $6 extra per order. (Note: We try to keep P&P rates as reasonable as we can; basically we on-charge the direct costs of packaging and shipping with no margin added.)

What payment options do you offer?

We accept payments via online banking and credit or debit card.

When you select ‘pay by online banking’ and place your order, you will automatically receive an email summarising your order and providing our bank account details for you to make payment. Your order won’t be packed and dispatched until your payment is confirmed in our account.

Credit or debit card payments are processed immediately by Stripe, a secure, online payment service. Your order is confirmed at the same time and we’ll pack and dispatch your order on the next business day. Stripe accepts all major global credit and debit cards. More information is available their website or email us if you have any questions.

What does it mean when a book is showing as “available on back-order”?

That means we don’t have any copies of that book in stock, but can order it. Most authors and distributors deliver within a few days, and we send your order just as soon as we get the book in stock. If we anticipate more than a few days’ delay, we’ll let you know. If the delay causes any issues for you, a refund is always an option.

How long will delivery take?

We process and dispatch orders 3-4 days per week and most orders are delivered in 2-3 days from placing your order. Rural delivery may take another day. If we anticipate any delay, we’ll let you know. If you are paying by online bank transfer, your order won’t be dispatched until this payment has reached our bank account.

How will my order be delivered?

We use Go Sweet Spot for our courier service and a tracking email is sent to you automatically via their system.

How will my order be packaged?

Mostly we use robust cardboard courier satchels or compostable bags from R3 Pack. Our printed labels and tape are also compostable. We also recycle cartons and packaging from book suppliers.

My order hasn’t been delivered. What should I do?

We are committed to ensuring the safe arrival of your parcel. Simply send us an email and we’ll check ASAP.

My book has arrived damaged. What do I do?

Please contact us immediately via email and include as many details as possible including your order number and a photo of the damaged book(s) and/or packaging itself. This information ensures we can replace or refund your book(s) where necessary.

I’ve received the book and changed my mind about wanting to keep it. What do I do?

That’s a shame, however we do not provide refunds or exchanges. The Kiwi Kids’ Bookstore does our best to describe books accurately to help you make a well-informed decision before you purchase. All sales via this website are final and you’re welcome to ask for more information before you buy if needed.

More information about your rights as a consumer under New Zealand law is available on the Consumer Protection website.

Do you offer book tokens or gift vouchers?

Yes! You can buy gift cards for The Kiwi Kids’ Bookstore to make it easy to gift great Kiwi kids’ books. Read the gift card details to be sure they suit your purpose. We’re happy to answer any questions via email.

I want to my order sent to a country other than New Zealand but can’t do that during the checkout process.

The online store is set up for New Zealand delivery only at this stage, but we’re happy to quote you a price for shipping to other countries. Email Kate for more details.

Where are the books printed?

Each New Zealand author and publisher makes their own decisions about printing and many use local printers.

How do the “My Account” and “My Wish Lists” pages work?

When you’re completing your order through the checkout, you’re offered the option of creating an online user account with The Kiwi Kids’ Bookstore, or whether to check out as a guest. You get to choose your own password so note that down somewhere safe. You can find these details again via the “My Account” link in the footer. The reasons you might like to create an account are: 1) to have your name and delivery details saved securely in the online store so it’s faster to check out for future orders, 2) to be able to post reviews on relevant book pages (only registered users can do this), and 3) to be able to save and manage your own wish lists for books you want to note for the future.

The “My Wish List” page shows all wish lists that you have created as a registered user. You have the option to create several wish lists with different names, add books to the cart when you’re ready to buy them, remove books from your wish lists, make your list(s) private that only you can see or public if you want to share it with others.

If you’re not a registered user, you can still create a wish list. The system will store this for 30 days.

Do you sell to schools, early childhood centres and libraries?

Yes! We love helping teachers and librarians find great Kiwi kids’ books that may not be available through mainstream publishing channels. Please order via the online bookstore and either pay by credit card or online banking in the usual way. We can provide a tax invoice, if needed. Please make sure you email Kate to request an invoice after you’ve placed your order as this is not done automatically. Please note that payment terms for school invoices are strictly 20th of the month following and any delay in payment will mean we won’t offer this payment option to your organisation in the future. Delayed payment of invoices means delayed payments to authors and that’s not how we like to operate. Our authors’ payments are our first priority!

How do you select your books?

The Kiwi Kids’ Bookstore is run by Kiwi author Kate Gordon who reviews all books submitted for listing in the online bookstore. Kate considers each book on its own merit, looking at the overall quality of writing and design, and whether she think it fits with the ethos behind the Kiwi Kids’ Bookstore of encouraging more Kiwi kids to read books written by New Zealanders which may or may not be set in New Zealand.

If you are a New Zealand author interested in submitting your book(s), you’ll find more information for authors here.

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