FAQs

How does KKRKB work?

Boy reading a bookEach author essentially has their own bookstore within the KKRKB online bookstore. Your orders are sent to the authors or their distribution service for them to pack and send the book(s) directly to you. This means KKRKB can pay a larger proportion of each book order to the authors as we don’t operate a warehouse or distribution facility and can keep our operating costs lower.

I’ve ordered several books. Why is there a packaging and delivery fee per book?

Because each author packs and sends their own books to customers. KKRKB passes the shipping fees onto the relevant author, who each have their preferred delivery service. We encourage authors to keep the shipping fees as cost effective as possible.

Some authors offer a discount coupon if you buy more than one of their books, which takes some of the packaging and delivery costs off your order total. These one-use-only discount coupons are shown on the book description page and you simply enter that coupon code during checkout. Read the coupon details carefully to ensure your order meets the criteria to earn the discount.

If you buy more than one copy of the same book by an author, generally you pay only one packaging and delivery fee for those multiple copies.

Note: Some time in 2021, the KKRKB loyalty points scheme will be launched. Each book you buy now will count towards your points total when the scheme is active. These points can be used for discounts on future orders.

How will my order be delivered?

Each author uses their preferred delivery service. These can include CourierPost, NZ Post, Fastway, and other New Zealand providers. Depending on the author’s delivery service, delivery can take 3-5 working days and possibly a day or two longer for rural delivery.

My order hasn’t been delivered. What should I do?

We are committed to ensuring the safe arrival of your parcel. Simply send an email to orders@kiwikidsreadkiwibooks.nz. We’ll check with the author to find out when and how the order was dispatched, and let you know so the order can be delivered.

My book has arrived damaged. What do I do?

We’re sorry this has happened. Send an email to orders@kiwikidsreadkiwibooks.nz with a photo of the damaged book. We’ll talk with the author about getting a replacement copy sent out to you.

I’ve received the book and changed my mind about wanting to keep it. What do I do?

That’s a shame, however we do not provide refunds or exchanges. KKRKB and our authors do our best to describe books accurately to help you make a well-informed decision before you purchase. All sales via this website are final and you’re welcome to ask for more information before you buy if needed.

More information about your rights as a consumer under New Zealand law is available on the Consumer Protection website.

Do you offer book tokens or gift vouchers?

That’s another idea we’re working on for the future. If you sign up for our newsletter, you’ll be the first to hear when we add gift vouchers.

I want to my order sent to a country other than New Zealand but can’t do that during the checkout process.

We are taking one step at a time as we establish KKRKB so, for now, we can send orders to New Zealand addresses only. If you would like to follow KKRKB on Facebook or Instagram, we’ll share news there when there are any other countries that our authors can start sending their books to. Thanks for your understanding during this early phase of our online trading.

Where are the books printed?

Each author makes their own decisions about printing and KKRKB encourages them to utilise a local printer wherever possible. Many New Zealand printers can print high quality paperback and hardcover books. Alternatively, the author may choose to use a printer overseas.

How do you select which books are available through KKRKB?

KKRKB has an independent selection panel which review all books submitted by authors for possible inclusion in the KKRKB online bookstore. We consider each book on its own merit, looking at the overall quality of writing and design, and whether we think it fits with the ethos behind KKRKB of encouraging more Kiwi kids to read books written by New Zealanders which may or may not be set in New Zealand.

If you are a New Zealand author interested in submitting your book(s) for possible inclusion on KKRKB, you’ll find more information for authors here.

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