FAQs

How is the P&P rate calculated for my order?

Boy reading a book The P&P rates for your order follows a tiered structure, from $5 to $14.40, based on the size of the largest book in your order. You can order as many books as you like in one order and the P&P is capped at the rate for the largest book. All rural deliveries are determined by your postcode and cost $6 extra per order.

How long will delivery take?

We process and dispatch orders 3-4 days per week and most orders are delivered in 2-3 days from placing your order. Rural delivery may take another day. If we anticipate any delay, we’ll let you know.

If you are paying by online bank transfer, your order won’t be dispatched until this payment has reached our bank account.

How will my order be delivered?

We use Go Sweet Spot for our courier service and a tracking email is sent to you automatically via their system.

How will my order be packaged?

Mostly we use robust cardboard courier satchels or compostable bags from R3 Pack. Our printed labels and tape are also compostable.

My order hasn’t been delivered. What should I do?

We are committed to ensuring the safe arrival of your parcel. Simply send us an email and we’ll check ASAP.

My book has arrived damaged. What do I do?

Please contact us immediately via email and include as many details as possible including your order number and a photo of the damaged book(s) and/or packaging itself. This information ensures we can replace or refund your book(s) where necessary.

I’ve received the book and changed my mind about wanting to keep it. What do I do?

That’s a shame, however we do not provide refunds or exchanges. The Kiwi Kids’ Bookstore does our best to describe books accurately to help you make a well-informed decision before you purchase. All sales via this website are final and you’re welcome to ask for more information before you buy if needed.

More information about your rights as a consumer under New Zealand law is available on the Consumer Protection website.

Do you offer book tokens or gift vouchers?

Yes! You can buy gift vouchers for The Kiwi Kids’ Bookstore to make it easy to gift great Kiwi kids’ books. Read the gift voucher details to be sure they suit your purpose. We’re happy to answer any questions via email.

I want to my order sent to a country other than New Zealand but can’t do that during the checkout process.

The online store is set up for New Zealand delivery only at this stage, but we’re happy to quote you a price for shipping to other countries. Email Kate for more details.

Where are the books printed?

Each author and publisher makes their own decisions about printing and many use local printers.

Do you sell to schools, early childhood centres and libraries?

Yes! We love helping teachers and librarians find great Kiwi kids’ books that may not be available through mainstream publishing channels. Please order via the online bookstore and either pay by credit card or online banking in the usual way. We can provide a tax invoice, if needed. Please make sure you email Kate to request an invoice after you’ve placed your order as this is not done automatically. Please note that payment terms are strictly 20th of the month following and any delay in payment will mean we won’t offer this payment option to your organisation in the future. Delayed payment of invoices means delayed payments to authors and that’s not how we like to operate. Our authors’ payments are our first priority!

How do you select your books?

The Kiwi Kids’ Bookstore is run by Kiwi author Kate Gordon who reviews all books submitted for listing in the online bookstore. Kate considers each book on its own merit, looking at the overall quality of writing and design, and whether she think it fits with the ethos behind the Kiwi Kids’ Bookstore of encouraging more Kiwi kids to read books written by New Zealanders which may or may not be set in New Zealand.

If you are a New Zealand author interested in submitting your book(s), you’ll find more information for authors here.

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